Last updated: October 17, 2026
SilverServe Ltd. ("SilverServe", "we") connects seniors in Grande Prairie with vetted local helpers for non-medical assistance. This policy explains what personal information we collect, why, and your rights. We follow Alberta's Personal Information Protection Act (PIPA).
What we collect
- Waitlist & lead forms: your name, email address, phone number, neighbourhood, and the services you need or can offer. Helper applicants may also tell us whether they hold a valid RCMP Vulnerable Sector Check and when it was issued.
- Job bookings (after launch): service details, scheduling information, and payment records needed to complete and bill jobs.
- Website basics: standard, anonymized analytics about visits to silverserve.ca. We do not use advertising trackers on this site.
How we use it
- To contact you about SilverServe's launch and, after launch, to match you with helpers or clients and deliver requested services.
- To verify helper eligibility, including Vulnerable Sector Check status.
- To meet legal, tax and accounting obligations.
We never sell your personal information. We share it only with service providers who help us operate (for example, our form and payment processors), and only what they need to do their job.
Vulnerable Sector Checks
Helpers who work inside a senior’s home or accompany a senior must hold a valid Vulnerable Sector Check before that work. When you apply, we collect only its status and issue date, and we never accept documents by email. At your in-person interview, with your consent, we sight the original check and your government photo ID and take a secure electronic copy of each for our records. Copies are stored in private, access-controlled storage in Canada, can be viewed only by SilverServe’s administration, and are kept while you are an active helper plus two years, then deleted. When you renew your check, the new copy replaces the previous one.
Your rights
You may ask us at any time what information we hold about you, ask for corrections, or ask us to delete it. Email admin@silverserve.ca and we will respond within 30 days.
Data retention
Waitlist details are kept until launch plus a reasonable follow-up period, or until you ask us to delete them. Booking and payment records are kept as required by Canadian tax law.
Contact
SilverServe Ltd., Grande Prairie, Alberta, Canada
Email: admin@silverserve.ca